Missed call text back
When you can’t pick up, the caller gets a friendly text from your business within 5 seconds. Their reply comes straight to your team.
BETA
Free for UK small businesses
Missed the call? Don’t miss the customer.
Unmissed sends missed callers a friendly text within 5 seconds and puts every call in one shared inbox, so whoever’s free can call back.
- Free during the beta, no card needed
- Keep your number
- We call you to set it up
Every missed call reaches someone who can help.
Unmissed sits between your callers and your team. The caller hears from you in 5 seconds, and your team sees exactly who needs a call back.
Sarah rings while you’re busy. Unmissed texts her back within 5 seconds and puts her call in your team’s inbox, where Emma takes the callback.
What Unmissed does
It keeps missed callers warm and makes sure someone calls them back. Your team has every conversation; Unmissed never answers your phone or pretends to be you.
One shared inbox
Every missed call and reply in one place. Anyone can take a callback, so nobody rings twice and nobody gets forgotten.
Keep your number
Nothing changes for your customers. We forward your missed calls to Unmissed and set it up with you.
Nudges before anyone waits too long
If nobody has taken a call after 5 minutes, the team gets a nudge. At 15 minutes in opening hours, the owner gets a text on their own mobile.
After-hours replies
When you’re closed, callers know when to expect you, and the callback clock starts when you next open.
Landlines and withheld numbers
Unmissed checks the number first. Landline callers get a voice response instead of a text, and withheld numbers are asked to leave one.
What it costs: £0 during the beta £0
Unmissed is free during the beta, setup included. No card needed. In return, we’d love to learn how calls work in your business, so we build the right thing.
What you get
- Unmissed free for the whole beta
- Setup done with you, at no cost
- Hands-on help from the founder
- A founding-member price if you stay when paid plans start
What we ask
- A 30-minute chat about your business and how you handle calls
- A short feedback call each month while you use it
- Honest opinions, good and bad
Next, 4 quick questions about your business. Then we’ll call you within 1 working day, at a time that suits you. Usage limits and terms are agreed before setup.
Keep your number. We set it up with you.
No new number, no new phones and nothing to change on your website or signs. Your customers ring the number they already know.
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Same number
We set up call forwarding on your existing line, and check your provider supports it and any divert charges.
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Your whole team
Invite the people who make callbacks, so missed calls reach whoever’s free.
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A real test call
We ring your number together, let it go unanswered and watch the text go out.
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Call back every caller
From then on, every missed call lands in your inbox with the caller’s reply.
Questions
New to text back? Read the missed call text-back guide for example messages and a practical callback workflow.
Comparing phone tools? Check Quo (OpenPhone) UK compatibility and alternatives before choosing a full phone system or missed-call recovery.
Something else on your mind? Email us and we’ll answer it.
What does the beta cost?
Nothing. Unmissed is free during the beta, and so is setup. You don’t need to give card details. We agree usage limits with you before setup. When paid plans start, beta members get a founding-member price, and you decide then whether to stay.
What do you ask of beta members?
A 30-minute chat about your business and how you handle calls, then a short feedback call each month while you use Unmissed. We want to understand how calls work in businesses like yours, so we build the right thing.
Do I have to change our business number?
No. You keep the number your customers already know. We help you set up call forwarding on your existing line, check your provider’s support and any divert charges, then test a real call together. Nothing to update on your website or signs.
Does a robot answer our calls?
No. Your people have the conversations. When a mobile caller can’t reach you, Unmissed sends a friendly text and gathers a little context. Someone on your team calls them back, knowing what they need.
How does the missed call inbox work?
Every missed call, and any reply to the text, goes into one inbox your team shares. Anyone can see who needs a callback, take it so nobody rings twice, and mark it done. You can follow each caller from missed call to booked.
What kind of businesses is it for?
Any small UK business whose phone rings while the team is busy with customers: trades, clinics, salons, agencies, studios and more. If you’re not sure, sign up and we’ll talk it through.
What if everyone is still busy after 15 minutes?
Unmissed nudges the team after 5 minutes if nobody has taken the callback. At 15 minutes during opening hours, the owner gets a text on their own mobile. Your team still makes the callback.
What happens when we’re closed?
Your after-hours message lets the caller know you’re closed and that the team will be in touch. The callback clock starts when you next open.
What about callers who can’t receive texts?
Unmissed checks the number before sending a text. Landline callers get a voice-based response or callback route instead. Withheld numbers are prompted to leave a number, so your team has a way to reach them.
What happens after I sign up?
You answer 4 quick questions about your business and pick a time that suits you. We call you within 1 working day for a 30-minute chat. If Unmissed is a good fit, we set up call forwarding with you, agree usage limits and terms, and test a real call together.
Busy happens. Lost customers don’t have to.
Try Unmissed free during the beta. Keep your number and your phones, and we’ll set it up with you.